If You Have a Problem

How do I make a complaint?
We work hard to satisfy our customers, but if you feel your experience was not everything it should have been, please contact our Customer Service team on 0370 050 0797. We would like to know so we can do something about it. Or you can contact us by completing your details here. One of our team will be in touch.

What do I do if I’m not happy with a certain aspect of the hire?
Unfortunately, on rare occasions problems can arise and we endeavour to reach a resolution as quickly as possible. Therefore, it is important that any issues you encounter are notified at the time they occurred. Simply contact our team on 01543 364121 or log your concern here.

What happens if the equipment I have hired breaks down?
In the rare event of our equipment breaking down, please contact the issuing Service Centre who will endeavour to repair or replace the equipment as soon as possible. Click here to locate your Service Centre details.

How do I report an item that has been lost or stolen?
Please contact the issuing Service Centre as soon as possible. If you are unsure who to contact, please call 0370 330 6022 and a member of our team will help you.

How do I report damage to an item I’ve hired?
Please contact the issuing Service Centre as soon as possible. If you are unsure who to contact, please call 0370 330 6022 and a member of our team will help you.