Service Manager - Gateshead
Job Reference: 24139
As the UK's leading equipment rental company, with 185+ Service Centres nationwide and 3,600 dedicated employees, it's fair to say we pride ourselves on providing excellent service to our 30,000 customers. We offer years of expertise, certified training, a range of added value services and most importantly, a total commitment to ensuring safety at all times.
If you want to work for a company who are fast becoming THE employer of choice in the rental industry and who can offer you great career progression, then apply NOW!!!
Please note applications via agencies will not be considered.
A Service Manager is required to joining the UK's leading hire equipment organisation. We form part of Ashtead Group which is a FTSE 100 and can offer you excellent training opportunities with great scope for progression, supporting you throughout your career.
Roles and responsibilities
To assist the Service Centre Manager in managing all areas and aspects of a busy Service Centre, driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved. You will be responsible for:-
- Supporting the management of the Service Centre team, in line with Company policies, to maximise the performance of the Service Centre
- Ensuring compliance with Company's contract administration procedures
- Consistently motivate employees, as this has a direct impact on atmosphere and general feel good factor, which enables the Service Centre to get the best from the team
- Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
- Ensuring that the quality of customer care/service and products provided reflect the highest levels of excellence
- Deputise in the absence of the Service Centre Manager
To be considered for this role, we're looking for someone who has the following attributes:
- Enthusiastic and motivated
- Previous experience in a supervisory role, preferably in a fast paced environment would be advantageous
- Excellent communication and organisational skills
- Computer literate, with a working knowledge of Microsoft Office
- Good understanding and experience of managing Health and Safety practices at work
- Full clean driving licence
In return, we can offer a competitive salary, generous holiday allowance, life assurance and inclusion into the Company pension scheme.