Managing My Account
How do I open an account?
You can open a customer account within 24 hours subject to completing our Application for Credit Facilities form; however, if you have a trading account with A-Plant, you can trade with FLG Services using the same account number. Should you need to open an account, please contact your local Service Centre and complete our Credit Application forms. You can also find these in the ‘Downloads’ section of the website, click here.
I have an account with FLG Services and A-Plant. Can I view my balance/pay my bills etc. online?
Yes, our extranet facility allows you to manage your account 24/7 by viewing live hire reports, invoices or statements, forecasting hire costs, arranging collections, on and off hiring equipment and making online payments. This is quick and simple to setup, click here and enter your details or call 0370 050 0797 and a member of our team will help you.
How do I obtain copy invoices?
Copy invoice or statements can be obtained in several ways:
- Via your extranet account
- Contact our Customer Service Team on 0370 050 0797
- E-mail firstname.lastname@example.org
- Complete your details here
Do I need to pay a deposit?
Customers without a credit account with FLG Services and A-Plant are required to pay a deposit. The procedure is very simple in that we’ll preferably “swipe” your debit or credit card prior to the commencement of the hire and this will be refunded once the item/s have been returned. You will also be asked to provide two forms of I.D, both items must show the hirer's name and address and one item must be a driving licence.
Where do I send my payment to?
Please forward all payments to our Support Office:
Ashtead Plant Hire Co. Ltd.
102 Dalton Avenue
FAO: Credit Control